Contact WMart
Get In Touch
We're here to help. Whether you need support with an order, want to become a supplier, or have a question about our platform, our team is ready to assist.
Before you write
Direct your enquiry to the right team the first time.
Use the contact details below for direct email contact, or complete the form and we will route it for you with the right response target.
Channels
Reach the right desk quickly
General Enquiries
hello@wmart.co.ukGeneral questions and platform enquiries.
Response within 1-2 business days.
Orders & Delivery
orders@wmart.co.ukOrder and delivery queries. Users should include their order number.
1 business day.
Returns & Refunds
returns@wmart.co.ukReturn and refund requests. Users should include order number and reason.
2 business days.
Complaints
complaints@wmart.co.ukFormal complaints.
Aim to respond within 5 business days, with acknowledgement within 1 day.
Accounts & Billing
accounts@wmart.co.ukInvoice queries, payment issues, and account billing matters.
2 business days.
Supplier & Trade Enquiries
trade@wmart.co.ukNew supplier applications, existing supplier queries, and trade account requests.
Supplier applications: 5-7 business days.
Partnerships & Business Development
partnerships@wmart.co.ukStrategic partnerships, co-marketing, and joint business opportunities.
3-5 business days.
Media & Press
press@wmart.co.ukJournalist enquiries, press releases, and media requests.
1-2 business days.
Privacy & Data Rights
privacy@wmart.co.ukData subject access requests, data deletion requests, and UK GDPR-related matters.
Within 1 calendar month for DSARs.
Careers
careers@wmart.co.ukCV submissions and enquiries about current or future roles.
General acknowledgement only; no explicit SLA committed in V1.
Legal & Compliance
legal@wmart.co.ukLegal notices, compliance queries, and contract matters.
General acknowledgement only; no explicit SLA committed in V1.
Telephone
[Phone Number]
Monday to Friday, 9:00am - 5:30pm. Closed on bank holidays.
Registered address
[Company Name]
[Address Line 1]
[Address Line 2]
[City], [Postcode]
United Kingdom
Companies House Number: [To be inserted post-incorporation]
Send a message
Tell us what you need
The form below routes your enquiry to the right WMart team. Order, delivery, return, refund, and billing requests need an order number so we can investigate efficiently.
Wmart - Wholesale, simplified.